Terms and conditions
1. Scope
The terms and conditions of the UPES DIŽVIETAS holiday resort apply to
contracts for the rental of rooms, accommodation and all other services and
supplies provided to the customer by UPES DIŽVIETAS. Terms and conditions
of the customer only apply if this has previously been expressly agreed in
writing. Terms and conditions of the contractor only apply if this has been
expressly agreed in writing.
2. Conclusion of the contract and partners
The accommodation contract (accommodation contract) comes about
through the acceptance of the customer's application by the holiday
complex. The holiday complex will confirm the room booking in writing.
The use of the facilities is only possible within the respective opening times.
The current opening times are displayed at the entrance and on the website.
The resort reserves the right to change the opening times or to close facilities
in whole or in part, especially due to renovations or events or if use for other
reasons is not or only partially possible.
3. Statute of limitations
The statute of limitations for claims for damages is in principle governed by
the legal provisions of Latvia.
4. Services, prices, payments, offsetting
The holiday complex is obliged to keep the rooms booked by the customer
ready and to provide the agreed services. The customer is obliged to pay the
prices of the holiday complex valid or agreed for the room rental and the
other services used by him. This also applies to services provided by the
customer and expenses of the holiday complex to third parties. The agreed
prices include the respective statutory VAT or sales tax.
If the period between conclusion and fulfillment of the contract exceeds 4
months and the price generally charged to the holiday resort for such services
increases, this may increase the contractual agreed price reasonably, but not
by more than 10%.
The prices may be changed by the resort if the customer subsequently
wishes to change the number of rooms booked, the performance of the
resort or the length of stay of the guests and the resort agrees.
Invoices of the holiday complex are to be paid according to the due date
without deduction. The holiday complex is entitled to make any accrued
claims due at any time and to demand immediate payment.
Complaints regarding accounting are to be announced immediately after
becoming known to the holiday complex. The form of accounting (recipient)
must be announced to the holiday complex when the order is placed or at
the latest by the end of the service.
5. Cancellation of the customer / cancellation and no-show
A free cancellation of the customer from the contract with the holiday resort
requires the written consent of the resort. A free cancellation of the contract
is possible up to 14 days before arrival with direct bookings (e-mail or
homepage). Cancellations must be made in writing. If this is not the case,
then the agreed price from the contract is payable even if the customer does
not use contractual services or a re-letting is no longer possible.
The contractual relationship does not apply to the breach of the obligation of
the holiday resort to take into account the rights, remainders and interests of
the customer, if this is no longer reasonable by adherence to the contract or
another statutory or contractual right of withdrawal. For rooms not used by
customers, the holiday complex has to take into account the income from
other rental of the rooms as well as the saved expenses. The customer is
obliged to pay at least 80% of the contractually agreed price for the overnight
stay. However, the customer is allowed to prove that the holiday complex has
suffered no or substantially lower damage.
6. Resignation of the holiday complex
If a free right of withdrawal of the customer within a certain period was
agreed in writing, the holiday complex is in turn entitled to withdraw from
the contract, if inquiries from other customers for the booked rooms are
available and the customer on inquiry of the resort to his right of withdrawal
does not waive , If the payment of the customer is not made even after the
expiry of a reasonable grace period set for the holiday complex is also entitled
to withdraw. If there is an objectively justified reason, the holiday resort is
entitled to resign from the contract extraordinarily. In the case of justified
resignation of the holiday resort, no claim of the customer for damages arises.
7. Room preparation and return
If the holiday complex can not provide a prepared room (for example, due to
damage, etc.), the resort is allowed to provide a spare room of the same
category to guests. Any additional charges have to bear the resort. The
holiday complex can then, if the customer on the agreed departure day, the
rooms not provided vacated by 12.00 clock, due to the late clearance of the
room for the contractually exceeding use by 16.00 clock, 50% of the full
lodging price, from 18.00 clock 100 %. However, the customer is permitted to
prove that the pension did not incur any or significantly lower damage.
8. Change in the number of participants
A change in the number of participants must be communicated no later than
14 days before arrival; it requires the written consent of the resort Without the
consent of the resort this is not required to take additional people. In this
case, the agreed price is to be paid in full even if the room is not used. In case
of a deviation upwards, the actual number of participants will be calculated.
The holiday resort is entitled to agree to a deviation of the number of
participants on the condition that the agreed prices are newly set and the
confirmed rooms are exchanged.
9. Liability of the holiday resort
The resort is liable with the care of a proper businessman for his obligations
under the contract. Customer claims for compensation are excluded. This
does not include damage resulting from injury to life, limb or health, freedom
and sexual self-determination, if the holiday complex is responsible for the
breach of duty, other damages that are based on an intentional or grossly
negligent breach of duty of the resort and damages on a intentional or
negligent breach of contractual obligations (so-called cardinal or core duties)
of the resort touch.
Furthermore, the compulsory liability under the Product Liability Act as well
as the liability arising from a guarantee assumed by the holiday resort remain
unaffected. A breach of duty of the resort is equal to that of a legal
representative or vicarious agent. Should faults or deficiencies occur in the
services of the holiday resort, the holiday complex will make every effort, with
knowledge or immediate notice of the customer, to take remedial action. The
customer is obliged to contribute to what is reasonable for him to remedy the
disturbance and to minimize possible damage.
10. Jurisdiction
The court of the city of Kraslava, Latvia is agreed for all contracting parties of
the holiday complex and any pending court disputes.
11. Final provisions
Should individual provisions of these general terms and conditions for the
conclusion of accommodation contracts be ineffective, this shall not affect
the validity of the remaining provisions. Instead of the invalid provision,
an agreement that comes as close as possible here applies. Any deviation or
agreement requires the written form.
book now: +371 - 2914 6034
„Upes Dizvietas“
Udrisu pag.,
Kraslavas nov.,
LV-5601 Kraslava
© LATVIA OUTDOOR
a little paradise in the middle of nature